Privacy Statement
Comfort at Home – Home Nursing & Education Services
Trusted care for the ones you love.
At Comfort at Home, we are committed to protecting the privacy and confidentiality of our clients and their personal health information. We understand the importance of trust in healthcare, and we take all reasonable steps to ensure that all information shared with us is handled respectfully, securely, and responsibly.
Information We Collect
Comfort at Home may collect personal information necessary to provide safe and effective nursing care, including but not limited to:
- Client name, address, and contact information
- Emergency contact information
- Medical history and current health conditions
- Medication lists and allergies
- Vital signs and clinical assessments
- Hospital discharge summaries (if provided)
- Treatment plans and nursing documentation
How We Use Your Information
We use personal and health information only for purposes related to healthcare service delivery, including:
- Providing skilled nursing care and health education
- Monitoring health conditions and recovery progress
- Developing individualized care plans
- Communicating with clients and family members (with consent)
- Coordinating care with healthcare providers when authorized
- Maintaining accurate clinical records for continuity of care
Confidentiality and Protection of Information
All personal and health information is treated as confidential. Comfort at Home protects client information by:
- Limiting access to authorized personnel only
- Keeping clinical documentation stored securely
- Protecting digital records with secure devices and passwords
- Avoiding unnecessary sharing of personal information
- Conducting services in a manner that protects client dignity and privacy
Sharing of Information
Comfort at Home does not sell, rent, or share client information for marketing or commercial purposes.
Client information may only be shared under the following circumstances:
- With the client’s written or verbal consent
- With a family member or caregiver authorized by the client
- With a healthcare provider involved in the client’s care (when authorized)
- When required by Belizean law or legal authorities
- In cases of medical emergency where information is needed to protect the client’s safety
Client Rights
Clients have the right to:
- Ask what information is being collected
- Request access to their nursing documentation and care notes
- Request correction of inaccurate personal information
- Withdraw consent for information sharing at any time
Communication and Messaging (WhatsApp/Phone)
Comfort at Home may communicate with clients using phone calls, text messages, and WhatsApp for scheduling and follow-up. Clients are encouraged to avoid sending sensitive medical information through messaging platforms unless necessary. Comfort at Home will make every effort to keep communications private and confidential.
Website Privacy
If you visit our website, we may collect limited information such as general website traffic data to improve our services. Comfort at Home does not intentionally collect personal medical information through the website unless you submit it voluntarily through contact forms or direct communication.
Updates to This Privacy Statement
Comfort at Home may update this Privacy Statement as needed to reflect changes in services or legal requirements. Any updates will be posted on our website.